SMS/Text Policy
Last updated October 21, 2026
EXPRESS Logistics offers dispatch, shipment status, and customer service communication by SMS text message. By opting in (including by texting START to one of our SMS numbers, or by submitting your phone number through a web form and agreeing to receive texts), you consent to receive text messages from EXPRESS Logistics (“we,” “our,” or “us”), and you agree to these SMS/Text Policy terms as well as our Privacy Policy and Terms & Conditions, incorporated here by reference.
Definitions
"Opting In" means requesting, joining, agreeing to, enrolling in, signing up for, or otherwise consenting to receive one or more text messages from us.
"Text Message Service" means any arrangement in which we send one or more messages to your mobile number, including SMS, MMS, or successor messaging protocols.
Consenting to Text Messaging
By opting in, you consent to receive dispatch updates, shipment status notifications, appointment and pickup reminders, customer service replies, and other business-related messages from EXPRESS Logistics. We collect opt-ins verbally over the phone, in writing, or through a web form; in each case you are informed that providing your number means you consent to receive messages from us.
Consent to receive text messages is not a condition of purchasing any goods or services from EXPRESS Logistics.
E-Sign Disclosure
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw that consent at any time by replying STOP.
How We Handle Your Information
We use the information collected through our Text Message Service only to transmit your messages and respond to you, including sharing information with platform providers, wireless carriers, and other vendors who help us deliver mobile messages. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third party for any purpose. We reserve the right to disclose information as necessary to satisfy applicable law, regulation, or governmental request, to avoid liability, or to protect our rights or property. This section supplements, and does not replace, our full Privacy Policy.
Costs of Text Messages
We do not charge for messages sent or received through this service. Message and data rates from your wireless carrier may apply depending on your plan.
Frequency of Text Messages
This service is built for direct, conversational communication between you and our routing center or your assigned dispatcher. After an initial message describing the service, message frequency will vary based on your shipment activity and how you use the service (for example, replying HELP will generate additional messages).
Opting Out of Text Messages
You may opt out at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message. Because this is a conversational, person-to-person service, an opt-out applies to the specific conversation and phone number you're texting with. We may send a final confirmation message after you opt out.
Contact Us
24/7 Live Routing Center: (814) 454-4373
Dispatch: csr@expressfamily.com
Sales: sales@expressfamily.com