Privacy Policy

Collecting and Using Personal Information

EXPRESS Logistics does not sell or rent personal information to third parties or affiliates for marketing or promotional purposes.

We may disclose certain personal information to trusted service providers solely when necessary for them to perform services on our behalf, or when disclosure is required by applicable law. Service providers are permitted to use the information only as necessary to perform services for us and are required to appropriately protect that information.

SMS and mobile information exception: the sharing permissions described above do not apply to text messaging originator opt-in data and consent. Mobile information, SMS opt-in data, and SMS consent will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes, even if you consent to share other personal information. See our SMS/Text Policy for more detail.

Your Email

We welcome your comments or questions and have provided email addresses for that purpose. We may route your comments and questions to the customer service representatives and employees best able to address your concerns.

Please note that email, like most non-encrypted internet communications, may be accessed and viewed by other internet users while in transit, without your knowledge or permission. For that reason, please avoid using email to send us information you consider confidential. If you prefer, you may reach us instead by phone at the number listed at the bottom of this page.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

We may also collect non-identifying "usage data," such as the number of visitors we receive or which pages are visited most often, to help us analyze and improve our website. Like most commercial websites, we may use cookies (small data elements a website sends to your browser to recognize repeat visits and improve your experience). A cookie cannot read data on your computer or extract personal information such as your name or address.

We may also use client-side page tagging, a technique using code on each page to record information about the page and visitor when it renders in your browser. Tagging does not read your data files or execute additional programs, and does not extract personal information about you. You can disable tagging by turning off JavaScript in your browser, though this may limit some of our website's functionality.

How We Use Your Information

We use the information we collect for the following purposes:

To communicate with you: we use your contact information to respond to inquiries, arrange freight services, send administrative information, and keep you informed about your shipment or our services.

Legal compliance: we may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.

Consent to Receive Text Messages

Providing consent to receive text messages from EXPRESS Logistics is voluntary and is not a condition of purchasing goods or services.

By providing your mobile phone number and opting in, you may receive SMS text messages related to our logistics services, shipment updates, dispatch communications, and other business-related communications. Message frequency may vary, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.

No mobile information, including SMS opt-in data and SMS consent, will ever be shared with third parties or affiliates for marketing or promotional purposes, even with your consent to share other personal information.

Information Sharing and Disclosure

EXPRESS Logistics does not sell or rent personal information to third parties or affiliates for marketing or promotional purposes.

We may disclose personal information to trusted service providers that perform necessary business functions on our behalf, including website hosting, information technology, analytics, and customer support. These providers may use personal information only as necessary to perform services for us and are required to appropriately safeguard it.

We may also disclose information when required by applicable law, regulation, subpoena, court order, or other valid legal process, or when reasonably necessary to protect our rights, property, or safety, or that of our customers or others.

Data Security

We implement reasonable administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We periodically review our safeguards and maintain disaster recovery plans. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Opting out: you may opt out of receiving marketing communications from us by following the instructions in those communications or by contacting us directly. If you opt out, we may still send non-promotional communications related to your shipment or our ongoing business relationship.

Access and update: you have the right to access, update, or correct your personal information by contacting us using the details at the bottom of this page.

Linking to Other Sites

From time to time our website may link to other sites not owned or controlled by EXPRESS Logistics that we think may be useful or of interest to you. We are not responsible for the privacy practices or content of those other sites, and a link does not constitute or imply our endorsement of them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to periodically review this policy for changes that may affect you. This policy does not create any contractual or other legal rights on behalf of any party.

Contact Us

24/7 Live Routing Center: (814) 454-4373

Dispatch: csr@expressfamily.com

Sales: sales@expressfamily.com

Careers: jobs@expressfamily.com