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At EXPRESS, management is coaching. A key part of the coaching job of any manager at EXPRESS is to groom future managers from among their subordinates. Identifying those individuals with high leadership potential and the desire to contribute as a manager is essential to the future of the organization.

The coaching job of a manager is also directed toward subordinates who do not have the aspirations for management positions. As in most companies, a percentage of the personnel desire a career in their current position. These individuals represent a commitment to excellence in a particular field. Personnel who choose this path become a mainstay for the organization and developing them to perform their responsibilities at a superlative level is crucial for success.